Effective June 28, 2026
Refund Policy
Route Guide is a digital-access product delivered immediately after payment.
All sales are final
Once a Route Guide access code is issued, the purchase is final and nonrefundable. Refunds are not provided because a buyer changed their mind, completed a route, no longer needs the app, or did not use the app.
Limited exceptions
We will review duplicate charges, payments that fail to produce usable access, verified technical access problems that support cannot resolve, and refunds required by applicable law. Contact [email protected] from the email address used at checkout and include the approximate purchase date.
What happens after a refund
The related Route Guide access code may be revoked after a refund or chargeback. Approved refunds are returned through Stripe to the original payment method. The bank or card issuer controls how long the credit takes to appear.
Contact support first
If you lost your code, first try access recovery. For access, mapping, or CSV problems, contact support before filing a payment dispute so we have an opportunity to resolve the issue.